Terms & Conditions
EMILIA DUNCAN MAKEUP STUDIO TERMS & CONDITION
Please carefully read the following terms and conditions. By booking your appointment, you agree to these terms, and failure to read them does not exempt you from their application. All terms and conditions stated below will be binding.
PLEASE NOTE THAT I DO NOT HAVE A TOILET AVAILABLE AT MY STUDIO*
STUDIO ADDRESS
5 Cliff Road
Off Selsdon road
South Croydon
CR2 6PQ
DRIVING
There is paid on-street parking available (less than £5 for 2 hours). If spaces are full on my street, you can also use same paid car park on Drovers Road, CR2 6PQ its just 3 minutes walk from Cliffe road.
SERVICE
Please make sure to thoroughly review what’s included in your selected glam/service plan to ensure your expectations are aligned.
PAYMENTS
A deposit of 50% is required to complete your booking . Please note that your deposit goes toward your total service fee. The remaining balance will be due no later than 48 hours your makeup appointment date to ensure your booking is fully secure, . I accept cash and bank transfer only. Where the appointment is booked less than 48 hours to the appointment date a full payment is required to complete booking .
*Client Responsibility & Satisfaction Policy*
Clients are responsible for clearly stating how they want their makeup to be done before and during the session. Once the agreed look has been completed, Emilia Duncan will not be liable for any dissatisfaction or changes of mind.
If issues are brought up after completion, this will not affect payment, the full remaining balance is still due immediately. This policy ensures clear communication and fair expectations for both parties.
Makeup Reference and Adjustment Policy
To help appointments run smoothly and on schedule, clients are encouraged to provide one clear reference picture of their desired makeup look before the appointment. The makeup artist will follow the overall concept as closely as possible.
Please note that the final result may not look exactly like the reference picture due to differences in facial features, face shape, skin tone and skin texture.
Clients must confirm their chosen look before the makeup application begins. Any changes or adjustments requested during the session will incur an additional charge of £50 (paid along with booking fee) and will be limited to a maximum of 30 minutes, subject to the makeup artist’s schedule.
Once the makeup is complete, the client will be given a mirror to review the finished look. At this stage, only minor adjustments such as light blending may be accommodated. Major changes cannot be made, as the desired look will have been agreed upon before the application began.
By proceeding with the appointment, the client confirms that they have read, understood and accepted this policy.
ATTENDANCE/LATENESS
Please arrive on time for your session without any products on your face and lips.
A late fee of £10 will be charged if you are more than 15 minutes late. If you are over 30 minutes late, an additional £10 charge will apply. Arrivals more than one hour late will result in a cancellation of your appointment, and the deposit will not be refunded.
Additional guests are not permitted. Customers are kindly asked to depart promptly immediately after their makeup session, as there is no waiting area available. Additionally, changing outfits at the studio is not allowed as I do not have a toilet available for use.
ALLERGIES & PRE-MAKEUP PREP
If you have any skin allergies, kindly inform me at least 48 hours before the session so I can ensure the products used are suitable for you. I will not be liable for any allergic reactions resulting from failure to provide this information.
HAIR GUIDE
Please cover your hair with a bonnet or tie it up in a bun, securing the edges with small hairpins to ensure it stays out of your face during the session.
BROW GROOMING
If you have thick or full brows, please ensure they are groomed before your appointment. For clients with light or normal brows that have become overgrown, I can groom them using a razor blade. If you prefer not to have them groomed this way, please ensure they are groomed in advance. Properly groomed brows are essential for achieving the best makeup results, as clean and neat brows significantly enhance the overall look.
CANCELLATION
Customer
- Customers can cancel their appointment and receive a full refund of their deposit if the cancellation is made within 48 hours of booking.
- For appointments booked within 72 hours of the scheduled makeup day, the deposit is non-refundable.
- If a customer cancels after the initial 48-hour window or for bookings made within 72 hours of the appointment date, the deposit will not be refunded.
Makeup Artist
- The makeup artist reserves the right to cancel appointments no later than 48 hours before the scheduled appointment time. In this event, a full refund of the deposit will be provided to the customer. The makeup artist will make every effort to arrange an alternative appointment with another suitable makeup studio.
OFFSITE/HOME SERVICE
Please note that home service includes a £30 service charge and £20 flat rate for transportation within Croydon, Other location outside Croydon will be calculated using uber rate/Mileage. The service charge fee helps offset the time spent traveling to and from your appointment.
The client is responsible for the parking cost of the makeup artist.
BRIDAL BOOKING
Booking & Payments
• A non-refundable booking fee (50% of the total price) is required to secure your wedding date.
• The remaining 50% balance must be paid in full no later than 7 days before the wedding day.
• If the wedding is booked less than 7 days before the wedding date, full payment will be required before the booking is confirmed.
• Failure to make payment within the agreed timeframe may result in appointment being cancelled.
Late Arrivals & Delay
• Please ensure all clients are ready at the agreed start time to avoid delays to the schedule.
• A late fee of £10 will apply for every 15 minutes of delay caused by the client or bridal party.
• Delays exceeding 45 minutes may result in cancellation or reduction of services without refund.
• I am not responsible for delays caused by the bride or members of the bridal team or a situation where bridal team is unavailable, unprepared or absent at their allocated time.
Additional Makeup Services
• Any additional makeup appointments requested on the wedding day must be agreed upon in advance where possible.
• Additional services requested on the day will subject to the makeup artist’s availability and only be carried out after payment has been paid and confirmed.
Travel
• Client must provide the correct and full address for all appointments to ensure accurate travel quotations and arrival times. The Bridal package includes travel cost. However, for areas outside Croydon the client will cover the additional cost calculated by uber rates
• Paid parking costs will be covered by the client.
Bridal Trial
• The bridal trial is included as part of the overall bridal makeup package and requires significant time, preparation and product use.
• Should the bride decide not to proceed with the wedding booking after the bridal trial has taken place, the bridal trial fee of £150 will be deducted from the initial booking deposit. Any remaining balance from the deposit will then be refunded.
• Once the bridal trial has been completed, the makeup style agreed upon and any remaining balance towards the wedding makeup has been paid, all payments made become strictly non-refundable.
• Brides are permitted to bring one guest only to attend the bridal trial session.
• The bridal trial session lasts approximately 1 hour 30 minutes. During this time, all corrections, adjustments and style preferences must be discussed and agreed upon.
• Once the makeup style has been finalised and agreed during the trial session, the makeup artist will not accommodate further major style changes on the wedding day.
• Please note that the bridal trial is not intended to be a completed “wear-out” makeup look. The session may involve testing different shades, products, techniques and styles in sections or patches across the face to determine the most suitable final look.
• At the end of the bridal trial session, the makeup will be removed and all agreed preferences and notes will be documented for the wedding day appointment.
Client Responsibility & Liability
• Clients are responsible for ensuring a safe and suitable workspace during the makeup session.
• While every care is taken during application, the makeup artist cannot be held liable for accidental damage or incidents caused by crowded spaces, movement around the setup area, interference from third parties or circumstances outside of reasonable control.
• Any concerns regarding services provided must be communicated during or immediately after the appointment to allow the opportunity for assessment or correction at the time. Emilia Duncan will not be liable for any dissatisfaction or changes of mind. Any concerns must be raised during the process, not after.
If issues are brought up after completion, this will not affect payment, the full remaining balance is still due immediately. This policy ensures clear communication and fair expectations for both parties.
Summer/Heat Periods
During periods of extreme heat or humidity, I will use appropriate products and techniques to help your makeup remain fresh and long-lasting. However, once your appointment is complete, it is your responsibility to protect and maintain your makeup.
Please stay in a cool environment and avoid excessive sweating, direct sunlight, heat, water, rubbing, crying, or any activity that may cause the makeup to melt, smudge, become patchy, or wear away.
I cannot accept responsibility for changes to or deterioration of the makeup after the session has ended due to heat, humidity, tears, perspiration, environmental conditions, or the client’s activities.
Professional Conduct
• Mutual respect and professional communication are expected at all times from both parties.
• Abusive behaviour, harassment, intimidation or refusal to honour agreed payment terms may result in immediate termination of services.
RESCHEDULE
If you need to reschedule your appointment, please notify me at least 48 hours in advance. I will check my availability to see if I can accommodate your new requested appointment date. If I am unable to accommodate the new date or if the rescheduling request is made less than 48 hours before the scheduled appointment, the deposit will not be refunded. Please note that only one rescheduling per booking is allowed.
Thank you for choosing Emilia Duncan Makeup Studio. I look forward to welcoming you!
MAKEUP TRAINING TERMS & CONDITIONS
Makeup Training | Pro Upgrade | Training Apprenticeship | Business Mentorship
These Terms and Conditions form part of the agreement between Emilia Duncan Studio (the “Studio”) and the person purchasing or attending the programme (the “Participant”). They apply together with the quotation, invoice, brochure and written booking confirmation. Please read them before paying or attending.
1. Programme and scope
The Studio will provide the training, practical guidance, apprenticeship-style learning and/or business mentorship stated in the Participant’s quotation or booking confirmation. The exact content and duration depend on the package purchased.
Fees pay for teaching, demonstrations, supervised practice, feedback, knowledge and mentorship only. Unless expressly listed in writing, fees do not include makeup products, brushes, tools, models, travel, meals, accommodation, client fees, insurance, qualifications, examination fees or business start-up costs.
2. Scheduling and availability
Training dates and times will be agreed between the Studio and the Participant. The Studio will make reasonable efforts to accommodate the Participant’s availability, but cannot guarantee every requested date or time.
Once a session, observation day or supervised client-practice day has been agreed, the Participant must make themselves available, arrive on time and attend for the full scheduled period. The Participant is responsible for planning work, childcare, travel and other commitments around agreed sessions.
3. Fixed training period and missed sessions
The Participant must complete the programme within the period shown in the quotation or booking confirmation. Unused sessions or learning opportunities expire at the end of that period unless the Studio agrees an extension in writing.
If the Participant misses, arrives too late to complete, or is unavailable for an agreed session for reasons within their control, the Studio is not responsible for the lost learning time. The session may be treated as delivered. Any replacement session is subject to availability and the Studio’s written agreement.
The Participant should give at least 48 hours’ notice when asking to reschedule. The Studio will consider genuine emergencies reasonably. Repeated changes, insufficient notice or non-attendance may result in the session being forfeited. This does not affect the Participant’s statutory rights.
4. Changes made by the Studio
If the Studio needs to change or cancel a session, it will give as much notice as reasonably possible and offer a suitable replacement date within the programme period. Time lost because the Studio cannot provide an agreed session will not be treated as used, and a reasonable extension will be offered where necessary.
5. Models for Pro Upgrade and practical training
Participants completing Pro Upgrade, practical assessment or apprenticeship-style practice must arrange and bring their own suitable model whenever requested. The Studio does not guarantee that a model will be available.
The Participant must ensure that the model is at least 18 years old unless the Studio has approved a parent/guardian arrangement in writing; has freely agreed to take part; arrives on time; understands the planned service; and discloses relevant allergies, sensitivities, skin conditions or contraindications.
If a model is absent, late, unsuitable or withdraws consent, practical work may be reduced or unable to proceed. The Studio will guide the Participant but is not responsible for the Participant’s failure to provide a suitable model.
6. Products, brushes and tools
The Participant must bring their own clean, safe and suitable makeup products, brushes, disposables and tools for training and model work. These items are not supplied or included in the programme fee unless confirmed in writing.
Products must be within their use-by or period-after-opening guidance, correctly labelled and suitable for professional use. Brushes and tools must be cleaned and sanitised before arrival. The Studio may refuse the use of any item that appears unsafe, contaminated, damaged or unsuitable.
7. Training apprenticeship placement
Where apprenticeship-style learning is included, the Studio will tell the Participant which dates they may attend to observe the Studio’s work and which dates they may attend for supervised practical learning involving Studio clients. Reasonable notice will be given where possible, but client bookings and opportunities may vary.
The Participant must make themselves reasonably available within the agreed programme period. Observation or client-practice opportunities missed because of the Participant’s unavailability may not be replaceable.
The Participant may work on a client only when specifically authorised and supervised by the Studio. They must follow instructions, hygiene rules, client consent, confidentiality and professional standards at all times. The Studio may stop or adapt practical work where necessary for safety, client comfort or service quality.
This is a private training placement. It is not represented as a government-funded or regulated apprenticeship, employment contract, worker arrangement or guarantee of paid work, clients, income, qualification or future engagement. Any separate employment or paid-work arrangement must be agreed in a separate written contract.
8. Participant conduct and studio rules
• Treat clients, models, staff and other learners with respect and maintain professional language and behaviour.
• Follow all hygiene, infection-control, health and safety, dress, photography and client-care instructions.
• Do not attend while knowingly affected by a contagious illness where this could put others at risk; contact the Studio promptly to discuss arrangements.
• Do not work beyond the Participant’s competence or perform any service without the Studio’s permission.
• Do not remove, copy or misuse client information, booking details or Studio property.
9. Confidentiality, client privacy and images
The Participant must keep confidential all private information learned about the Studio, its clients, models, pricing, bookings and business operations. Client details must not be recorded, retained, shared or used for marketing without the Studio’s and client’s express permission.
Photographs or videos may be taken only with prior permission from the Studio and the person shown. Separate consent may be requested for portfolio, social-media or promotional use. Refusing optional promotional consent will not affect access to the training.
10. Learning materials and intellectual property
Training notes, demonstrations, templates, videos, methods and other Studio materials are provided for the Participant’s personal learning and business use. They must not be copied, sold, uploaded, taught, distributed or used to create a competing training course without written permission. The Participant may use the skills learned in their own makeup services.
11. Payment and booking
Prices and payment dates are set out in the quotation or invoice. A booking is not secured until the required payment is received. The Participant must pay agreed instalments on time. The Studio may pause future sessions while an overdue amount remains unpaid, after giving reasonable written notice.
The Studio will not add charges that were not disclosed and agreed. Any refund or cancellation charge will be assessed fairly, taking account of services already supplied, reasonable costs incurred and losses that cannot reasonably be avoided.
12. Cancellation rights and ending the agreement
Where the Participant books online, by telephone or away from the Studio, cancellation right may only apply within 48hours of booking.
The Studio may end or suspend the programme for serious or repeated non-payment, unsafe conduct, harassment, confidentiality breaches, misuse of client information or refusal to follow reasonable safety instructions. Where appropriate, the Participant will first be given a reasonable opportunity to correct the issue.
13. Standards, outcomes and responsibility
The Studio will provide the service with reasonable care and skill. Progress depends on attendance, practice, preparation and the Participant’s effort. The Studio does not guarantee a particular skill level, qualification, job, client base, income, social-media growth or business result.
Business mentorship is educational guidance, not legal, tax, accounting, financial, medical or insurance advice. The Participant remains responsible for professional insurance, registrations, tax, data protection, licences and legal compliance relevant to their own business.
14. Liability and events outside reasonable control
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or the Participant’s statutory consumer rights.
Subject to the law, each party is responsible for loss or damage that is a reasonably foreseeable result of its breach or negligence. The Studio is not responsible for indirect business losses, loss of profit or loss of opportunity suffered by a Participant acting for business purposes.
Neither party will be responsible for delay or failure caused by events genuinely outside reasonable control. The parties will communicate promptly and try to rearrange affected sessions fairly.
15. Complaints and contact
The Participant should raise any concern promptly so the Studio has a reasonable opportunity to put matters right. Complaints should be sent in writing to the Studio using the contact details on the invoice or booking confirmation. The Studio will acknowledge and respond within a reasonable time.
16. General terms
If any part of these Terms is found invalid or unenforceable, the remaining terms will continue. A delay in enforcing a right is not a waiver of that right. Changes to the agreed package, period or sessions should be confirmed in writing.
Emilia Duncan
For: Emilia Duncan Makeup Studio
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